Shipping policy

Thank you for shopping at open2thinkshop.com. This policy explains how and when we ship your order.

Processing time

Orders are processed within [1–2] business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You’ll receive a confirmation email once your order ships.

Shipping costs

•     Free shipping on all orders of €50 or more (order value including VAT, before any discounts).

•     Orders under €50 are charged a flat shipping fee of €[X.XX].

The exact shipping cost is shown at checkout before you pay.

Delivery times

We ship via [PostNL / carrier]. Estimated delivery times after dispatch:

•     The Netherlands: [1–2] business days

•     Rest of the EU: [3–7] business days

Delivery times are estimates and not guaranteed. Delays caused by the carrier, weather, or customs are outside our control.

Tracking

Where tracking is available, a tracking number is included in your shipping confirmation email.

Shipping outside the EU

For deliveries outside the EU, the recipient is responsible for any import duties, taxes, or customs fees. These are not included in our prices or shipping charges.

Lost, delayed, or damaged parcels

If your order hasn’t arrived within the estimated window, or arrives damaged, contact us at [info@open2thinkshop.com] and we’ll resolve it with the carrier. Please report damage within [14] days of delivery, with photos where possible.

Incorrect address

Please make sure your shipping address is correct. We’re not responsible for orders delayed or lost due to an incorrect or incomplete address provided at checkout.